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📦 $300+ for FREE SF Express, 🚚 $1200+ for FREE same-day express! ➔

🎉 12% off your first order — Join now! ➔

Member 🎯 Spend $120 and get $12 store credit

📦 $300+ for FREE SF Express, 🚚 $1200+ for FREE same-day express! ➔

🎉 12% off your first order — Join now! ➔

Member 🎯 Spend $120 and get $12 store credit

📦 $300+ for FREE SF Express, 🚚 $1200+ for FREE same-day express! ➔

Returns & Warranty

Lexy 30 日退換貨
Lexy 保養

Worry-Free Shopping Guarantee

提交退換貨申請
Submit Return/
Exchange Request

30-Day Shopping Guarantee

We offer an extended 30-Day Shopping Guarantee on all purchases.

If your item has any manufacturer defects within 30 days of purchase, we’ll provide a hassle-free one-to-one replacement—so you can shop with peace of mind. We’re committed to delivering the best online shopping experience for you.

FAQ

How to Check Brand & Product Warranty Period?

What Are the Conditions for Returns/Exchanges?

What Situations Are NOT Eligible for Returns/Exchanges?

How Is the 30-Day Return Period Calculated?

How to Request a Return/Exchange?

Who Covers Return Shipping Costs?

Can I Request a Return If the Original Box/Accessories Are Missing?

How Long Does the Return Process Take?

How to Request a Refund?

How to Check the Status of My Return/Exchange?

Can Customers from Macau & Overseas Request Returns/Exchanges?

Additional Terms & Conditions

Product After-Sales Warranty

We offer a comprehensive "one-to-one replacement" after-sales warranty service.

During the warranty period, should your product experience any manufacturer defects in functionality, we will provide a brand new replacement item to ensure your online shopping experience remains worry-free.

FAQ

When can I request product warranty service?

How is the warranty period calculated?

How to apply for warranty service?

Who covers the shipping costs for warranty service?

How long does the warranty process take?

How to check the status of my warranty return product??

Can customers outside Hong Kong request warranty service?

Additional Terms & Conditions