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📦 $300+ for FREE SF Express, 🚚 $1200+ for FREE same-day express! ➔

🎉 12% off your first order — Join now! ➔

Member 🎯 Spend $120 and get $12 store credit

📦 $300+ for FREE SF Express, 🚚 $1200+ for FREE same-day express! ➔

🎉 12% off your first order — Join now! ➔

Member 🎯 Spend $120 and get $12 store credit

📦 $300+ for FREE SF Express, 🚚 $1200+ for FREE same-day express! ➔

Lexy - Hong Kong Sex Shop FAQ & Support
出貨與配送
退換與保養
訂購與付款
下單指南
領券指南

General Inquiries

Are there other contact methods besides the official website’s customer service?

How to unsubscribe from the newsletter?

How to provide feedback?

Shipping and Delivery

Which regions are supported for online shopping delivery?

What are the available shipping methods?

Is discreet parcel shipping available?

Is same-day delivery available?

Can I request to have the product packaging removed before shipping?

Can I pick up my order in person to avoid shipping fees?

When will orders be shipped, and what are the cutoff times?

How long does shipping take?

Why can’t I track my SF Express tracking number after receiving the shipping confirmation email?

Will pre-order items in an order be shipped together?

More shipping and delivery inquiries?

Orders and Payment

What payment methods are available?

How can I modify order details?

How can I change the billing address?

Can multiple discount offers be stacked?

How long does it take to receive an order confirmation email?

Does SF Express support cash on delivery?

Can I cancel or modify an order after placing it?

Returns and Warranty

How to Check Brand & Product Warranty Period?

How to Request a Return/Exchange?

How Long Does the Return Process Take?

Can Customers from Macau & Overseas Request Returns/Exchanges?

More Returns and Warranty inquiries?